ITIL®
ITIL® 4 Practice Manager – Monitor, Support & Fulfil (exam included)
22 - 26/4/2024, 24 - 28/6/20 ...
There are 34 management practices in ITIL® 4. They are defined as a set of organizational resources designed for performing…
ITIL®
ITIL® 4 Practice Manager – Plan, Implement & Control (exam included)
05 - 09/2/2024, 13 - 17/5/20 ...
There are 34 management practices in ITIL® 4. They are defined as a set of organizational resources designed for performing…
ITIL®
ITIL® 4 Practice Manager – Collaborate, Assure & Improve (exam included)
19 - 23/2/2024, 27 - 31/5/20 ...
There are 34 management practices in ITIL® 4. They are defined as a set of organizational resources designed for performing…
ITIL®
ITIL® 4 Foundation (exam included)
29 - 31/1/2024, 02 - 04/4/20 ...
ITIL® has led the IT Service Management industry with guidance, training and certification programs for over 30 years. ITIL® 4…
ITIL®
ITIL® 4 Foundation e-Learning (exam included)
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ITIL® has led the IT Service Management industry with guidance, training and certification programs for over 30 years. ITIL® 4…
ITIL®
ITIL® 4 Specialist – Create, Deliver & Support
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This module covers the ‘core’ service management activities and expands the current scope of ITIL® 4 to cover the ‘creation’…
ITIL®
ITIL® 4 Specialist – Drive Stakeholder Value
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This module covers all types of engagement and interactions between a service provider and their customers, users, suppliers and partners.…
ITIL®
ITIL® 4 Specialist – High Velocity IT
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This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It helps…
ITIL®
ITIL® 4 Strategic Leader – Digital and IT Strategy
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The pace of evolution in the digital world has never been so fast and organizations need to be flexible and…
ITIL®
ITIL® 4 Strategist – Direct, Plan & Improve
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This is a universal module that will be a key component of both ITIL® 4 Managing Professional and ITIL® 4…
ServiceNowServiceNow® Administration Fundamentals
14 - 16/2/2024, 22 - 24/4/20 ...
During ServiceNow Fundamentals, participants learn about many topics and interact with various applications by navigating the platform and applying their…
ServiceNowServiceNow® IT Service Management (ITSM) Fundamentals
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Learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services. IT Service Management…
ServiceNowServiceNow® IT Service Management (ITSM) Implementation
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Learn practical skills that may be applied immediately to accelerate ITSM implementations. IT Service Management (ITSM) is a concept that…
ServiceNowServiceNow® System Administration Advanced
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Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance. The System Administration Advanced course teaches about the…